Rental Service Controller
Reports to: Rental Service Manager
Hours: Full-Time, Permanent
Location: South West Depot
Salary: Competitive | Depending on Experience
Job Purpose
Reporting to the Rental Service Manager, key tasks will include but are not limited to assisting and supporting with the day-to-day activities of our team of skilled field service engineers to ensure an efficient and responsive service.
Work collaboratively with Rental Service Supervisors and colleagues across the business to effectively manage operational requirements.
Handling inbound and outbound service/breakdown enquiries via telephone and email to maximize asset utilization and minimize downtime.
Key Responsibilities
- Act as primary contact for service-related enquiries.
- Arrange service visits and maintain clear communication with customers.
- Assist with coordinating engineer response and planning preventative maintenance.
- Maintain accurate records of breakdowns and remote repairs.
- Handle inbound/outbound email communications.
- Collaborate with neighboring departments to ensure all internal rental service team requirements and requests are actioned accordingly.
- Uphold a high standard of communication both externally and internally.
Skills & Experience
- Exceptional organisational and communication skills required.
- Excellent telephone manner.
- Previous customer service experience required.
- Good IT skills, primarily Excel and Word and Microsoft Outlook.
- Ability to multi-task and work well under pressure.
- Ability to learn in-house systems
- Basic mechanical or electrical system knowledge desirable but not essential.
- Must collaborate well with others.
What we offer
- EOT Bonus Scheme – benefit from the company's success by receiving a share of its profits.
- Training, upskilling, and career progression
- Holiday Buy & Sell Scheme
- Company pension scheme
- Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess
- Life assurance scheme with access to healthcare support and counselling services
- 23 days holiday (plus bank holidays) – increasing with length of service up to 28 days
- Cycle to Work Scheme – tax-efficient bike purchase program
- Employee Referral Scheme – earn rewards for referring qualified candidates
Our philosophy
At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.
Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.
All applicants must be eligible to work in the U.K.
NO AGENCIES
To apply forward your CV to recruitment@powerelectrics.com
If you do not hear from us within two working weeks, then your application has not been successful on this occasion.
Join Our Employee-Owned Team
Whether you are based in the depot, on the road, or in the office, our people are at the heart of everything we do. If you are ready to grow your career with us and share in our success, we'd love to hear from you. Please complete the form and attach your CV to apply.
