Aftermarket Manager

Job title: Aftermarket Manager

Department: Aftermarket Department

Reports to: Head of Aftermarket

Hours: Full-Time 

Location: South West Headquarters - Bristol

About us

Power Electrics is a proud family company, dedicated to innovation, excellence, and customer service. We have grown from a small yard in 1963 to operating out of several locations across the country, and now with a fleet of over 2,500 generators. We continue to offer a specialist, single-source solution for diesel generator Hire, Service, and Parts.

Our employees are our greatest asset, and their dedication and enthusiasm have helped us to become so successful. Power Electrics are committed to providing a workplace that encourages growth and personal development for all employees. We recognise the value of our employees and the contribution they make.

By investing in new research and technology, we’re providing our customers with reliable power that is increasingly sustainable and environmentally friendly. It’s certainly an interesting time to be working within the power generation industry.

Key Accountabilities

• Develop & implement the Company Service Strategy.
• Responsible for the growth and development of the Service Departments.
• Ensuring performance on all other sales and operational K.P.I.’s are within agreed target levels.
• Ensuring that all possible Service opportunities are identified and converted into revenue by utilising the Sales & Operational resources.
• Preparing and providing performance reports to the Head of Aftermarket at specific deadlines.
• Develop the Service structures and systems to ensure profitable growth in line with Company Expectations.
• Reviewing progress of the Sales & Operational Teams on a regular basis with Head of Aftermarket.
• Regularly review Service activities and adjust the structure to suit its needs.
• Reviewing, agreeing and authorising of all pricing/ tender proposals prepared by the Service Sales Team.
• Drive the recruitment of additional members of the team as and when required.
• Monitor personal performance of the team through one to one meetings to ensure each team members own personal continued professional development.
• Develop and support key Customer Framework and Non Framework Agreements.
• Develop and support the Aftermarket Projects with upgrades and modifications.
• Oversee a portfolio of key accounts ensuring that their requirements are met both Commercially & Operationally by the Service Team.

Key Measures of Performance

• Profitable growth of Service Department in line with the Company Strategy.
• Develop a long term strategy for the growth of the Service Departments.
• Develop the structure of the Service Department to meet the needs of the Customers base.
• Expansion of Customer base with particular attention to product development.
• Ensure that Employee absence and sickness within the levels expected by the Company.
• Ensuring the Service Department complies with the Companies Quality, Health & Safety and Environmental Standards.

Person Specification

• Proven experience in Aftermarket or Service Business environment.
• Good Commercial awareness.
• Electrical and/or Mechanical Experience/Qualifications.
• Self-motivated, driven leader with a ‘can do’ attitude.
• Excellent interpersonal skills with the ability to motivate others and coach and develop a cohesive team.
• Excellent communication skills, both verbally and
• Ability to develop good customer and team relationships.
• Well organised and can demonstrate the ability to accurately analyse and report on information gained.
• Confidence to work on own initiative with good planning and preparation skills.
• Ability to demonstrate a competent level of IT understanding.
• Smart appearance, including company vehicle, in keeping with the company image.
• Must be prepared to work flexible hours that may on occasions require you to work outside the “normal” hours of work.

What we offer:

We offer great benefits to all of our staff:

23 days holiday (plus bank holidays) – increasing with length of service

Competitive salary

Excellent development and progression opportunities

Company pension scheme

Private medical scheme

Life assurance scheme - with access to more healthcare support and counselling services to help protect employees’ financial, emotional, and physical wellbeing

Our philosophy:

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.

NO AGENCIES