Aftermarket Operations Manager

Job Title: Aftermarket Operations Manager

Reports to: Department Head

Hours: Full-Time 

Location: Bristol

Job Purpose

1. Develop and implement the Company Service plan for customer owned generator equipment.
2. Responsibility to effectively identify and manage the needs of the Aftermarket dept, ensuring sustained growth and achievement of all targeted requirements as agreed with the Department Head.
3. Managing and reporting on the performance, against K.P.I.’s, of the Service Sales and Operational Teams, identifying best practice, ensuring servicing opportunities are maximised by identifying issues and implementing corrective actions.
4. Oversee a portfolio of key accounts ensuring that their requirements are met for both Service Sales and Operations by the Service Teams.
5. Develop the Service structures and systems to ensure profitable growth in line with company expectations.
6. Work alongside the Utility Service Manager to develop and support key Customer Framework Agreements.

Key Accountabilities 

• Develop and implement the Company Service Strategy.
• Responsible for the growth and development of the Service Department.
• Ensuring performance on all other sales and operational K.P.I.’s are within agreed target levels
• Ensuring that all possible Service opportunities are identified and converted into revenue by utilising the Sales and Operational resources.
• Preparing and providing performance reports to the Department Head at specific deadlines
• Develop the Service structures and systems to ensure profitable growth in line with company expectations
• Reviewing progress of the Sales and Operational Teams on a regular basis with the Department Head
• Regularly review Service activities and adjust the structure to suit its needs.
• Reviewing, agreeing and authorising of all pricing/ tender proposals prepared by the Service and Sales Teams
• Drive the recruitment of additional members of the team as and when required
• Monitor personal performance of the team through one-to- one meetings to ensure each team member’s own personal continued professional development.
• Work alongside the Key Account Service Manager to develop and support key Customer Framework Agreements.
• Oversee a portfolio of key accounts ensuring that their requirements are met both commercially and operationally by the Service Teams.

Person Specification

• Proven experience in Aftermarket or Service Business Management.
• Good Commercial awareness.
• Electrical and/or Mechanical Experience/Qualifications
• Self-motivated leader who is a self-driven individual.
• Excellent interpersonal skills with the ability to motivate others
• Excellent communication skills, both written and verbal
• Ability to develop good customer and team relationships
• Well organised and able to demonstrate the ability to accurately analyse and report on information gained
• Confidence to work on own initiative with good planning and preparation skills
• Ability to demonstrate a competent level of IT understanding
• Smart appearance, including company vehicle, in keeping with the company image
• Must be prepared to work flexible hours that may on occasions require you to work outside the “normal” hours of work
• Ability to coach and develop a team

NB. The Nature of our work requires DBS checks to be carried out and any offer is dependent on satisfactory references being obtained.

Benefits

23 days holiday plus bank holidays, company pension scheme, private medical scheme and life assurance scheme.

If you do not hear from us within 10 days of the closing date, then your application has not been successful on this occasion.

NO AGENCIES.