Depot Manager (South West)

Job title: Depot Manager (South West)

Reports to: Senior Management Team/Asset Operations Manager

Hours: Full-Time 37.5 hours per week

Location: South West (HQ)

About us

Power Electrics (Bristol) Ltd. Is a leading generator hire company in the UK, specialising in providing reliable, sustainable power solutions for various sectors, such as construction/infrastructure, electrical contractors and utilities, and various other applications. Our commitment to excellence and customer satisfaction has established us as a trusted partner in the industry.

What is the job?

The Depot Manager is responsible for leading and managing the South West Depot Rental team comprising of Rental Controllers and Generator PDI & Electrical PDI teams.

This role ensures the seamless operation of the South West depots generator hire process, from customer enquiry to equipment delivery and collection. The Depot Manager will oversea team performance, operational efficiency, and compliance whilst driving excellent customer service standards.

What will you be doing in this role?

Team Leadership & Management

• Supervise and support the hire desk rental function
• Supervise and support the Generator PDI team
• Supervise and support the Electrical PDI team
• Set clear performance targets and ensure team members are motivated and aligned with company goals
• Conduct regular team meetings, performance reviews and provide training to enhance skills and knowledge
• Foster a culture of collaboration, safety and continuous improvement

Operational oversight

Oversee the entire generator hire process, ensuring timely and efficient service delivery

• Pricing of quotations
• Invoice queries
• Off hiring
• Ensure both PDI teams are conducting thorough inspections to ensure all equipment is inspected, tested and compliant prior to delivery

Customer Service & Relationship Management

• Act as an escalation point for complex or high profile customer enquiries or issues, ensuring prompt resolution
• Supervise / mentor the Rental Controllers to maintain high levels of customer standards
• Build and maintain strong relationships with key accounts and company stake holders
• Review / analyse customer feedback and implement improvements to enhance service quality

Compliance & Safety

• Ensure all equipment adheres to relevant safety and compliant standards and company policies
• Oversee the company’s health and safety procedures to ensure compliance
• Regularly review PDI processes to ensure compliance with current regulations and company policies

Budget & Cost Management

• Manage budgets related to depot rental operations, team resources and equipment maintenance during the PDI process
• Monitor costs and identify cost saving opportunities whilst maintaining service quality
• Manage staff overtime and holiday allocations

Reporting & Analysis

• Provide regular reports on team performance, customer spends, customer satisfaction and operational efficiencies
• Use data driven insights to identify areas for improvement and implement process enhancements
• Present performance updates to the Senior Management Team highlighting successes and addressing challenges

Skills and requirements

• Proven experience in a management role within the equipment hire or Power Generation industry
• Strong technical knowledge of generators
• Experience leading diverse teams, including technical, administrative and sales
• Excellent organisational and multi-tasking skills
• Proficiency in using rental management software packages
• Strong understanding of compliance, safety and regulatory standards within the generator hire industry

What we offer:

We offer great benefits to all of our staff including:

23 days holiday (plus bank holidays) – increasing with length of service

Competitive salary

Excellent development and progression opportunities

Company pension scheme

Private medical scheme

Life assurance scheme - with access to more healthcare support and counselling services to help protect employees’ financial, emotional, and physical wellbeing

Our philosophy:

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.

NO AGENCIES