Field Service Engineer

Job title: Field Service Engineer

Reports to: Service Manager

Hours: Full-Time (40 hours)

Location: South East - East Grinstead

About us

Power Electrics (Bristol) Ltd. is a leading generator hire company in the UK, specialising in providing reliable, sustainable power solutions for various sectors, such as construction/infrastructure, electrical contractors and utilities, and various other applications. Our commitment to excellence and customer satisfaction has established us as a trusted partner in the industry.

What truly sets us apart is our people. As an Employee Ownership Trust, our team is at the heart of the organisation. This unique structure fosters a collaborative and supportive workplace, where progress and career development are prioritised, with the company in the hands of the employees who drive the business forward every day.

What is the job?

This role offers a great opportunity for an experienced Service Engineer. You will play a key role in supporting the Service Department by performing maintenance and repairs on customer-owned diesel generators and our rental fleet. This position requires a high degree of customer interaction and collaboration with various departments, so a strong customer service focus is essential.

What will you be doing in this role

• Planned Maintenance and Service

  • Perform routine servicing and maintenance of diesel generators for both customer-owned and rental equipment.

  Service and Repairs

  • Diagnose faults and carry out repairs on customer and rental generators, ensuring quick resolution of any issues.

  Site Surveys

  • Conduct site surveys as requested to assess service needs and maintenance requirements.

  On-Call Duty

  • Participate in the company’s on-call rota system to provide timely assistance during off-hours

Skills and requirement

Technical Qualifications

• A relevant qualification in Mechanical or Electrical Engineering, Diesel Fitting, or Plant Maintenance (e.g., City & Guilds, BTEC)
• Alternatively, completion of an approved apprenticeship in Mechanical or Electrical Engineering
• Proven experience in servicing and repairing generator sets, particularly FG Wilson, Cummins, or similar (Essential)

Troubleshooting & Communication

• Strong fault-finding skills and effective communication abilities

Field Service Experience

• Prior experience working in a field service role (advantageous)

Driving & Licencing

• Full driving licence required

Customer Awareness

• Demonstrated ability to understand and meet customer requirements efficiently and effectively

Independence and Teamwork

• Capable of working independently and as part of a team

Competency Cards

• ECS/CSCS or CCNSG competency card preferred but not essential (training can be provided if necessary)

Overtime Payments

Mon – Sat                          12:00am – 4:00am          Double Time

All other out of hours                                                  Time & Half

Sundays & Bank Holidays                                            Double Time

What we offer:

• EOT Bonus Scheme - you’ll benefit from the company’s success by receiving a share of its profits. This not only recognises your contributions but also develops a strong sense of ownership and motivation, making you an integral part of our journey. 
• Training, upskilling, and career progression 
• Company pension scheme 
• Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess to access any treatment 
• Life assurance scheme - with access to more healthcare support and counselling services to help protect employees’ financial, emotional, and physical wellbeing 
• 23 days holiday (plus bank holidays) – increasing with length of service 
• Holiday Buy & Sell Scheme

Our philosophy:

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.

NO AGENCIES