Operations Desk Controller

Reports to: Operations Manager

Hours: Full-Time, Permanent

Location: South West Depot

Salary: Competitive

Job Purpose

The main focus of this role is to assist and support the Service Department and its team of generator service engineers, planning and scheduling customer servicing requirements. You will be liaising with both internal and external customers, so good communication skills are essential.

Key Responsibilities

• Process and arrange monthly service jobs from the service due audit report
• Planning, scheduling and executing all customer servicing requirements
• Responsible for organizing Service Department engineers to respond to customer requirements whilst maximizing the available resources
• Ensure that all engineering resource is allocated in an efficient and profitable manner
• Quality checking service reports, job sheets ready for invoicing. Maintain job sheet records once costed for invoicing for department budget information
• Update generator records when new information is available, e.g. Generator serial numbers etc
• Ensure all customer enquiries are dealt with professionally, whilst continually seeking ways to develop the customer support services
• Raise quotations after the service visits, when required
• Ensuring all service level agreements and key performance indicators (SLAs & compiling customers KPI data) are met in a timely manner
• On receipt of order, arrange customer breakdown repairs and order parts by liaising with the Service Sales team
• Liaise with the Parts Support team to obtain the parts for planned and unplanned service visits
• Provide support to Field Service Engineers to ensure tasks are completed. This may involve out of hours working
• Booking of equipment specific to each job as required. Ensure booked equipment is serviceable and available to be used
• Produce Risk Assessments and Method Statements for Service works from template library
• All employees are expected to comply with the Company Health & Safety Policy, including carrying out general housekeeping to ensure work areas are tidy; and comply with all aspects of the company ISO 9001:2015 procedures, proactively contributing to the company’s continuous improvement programme
• Comply with company health and safety policy
• Comply with ISO H&S, Quality and Environmental Management procedures

Skills and Experience Required

• Good understanding of generators is not essential but a keen interest in mechanical or electrical equipment would be advantageous
• Excellent organisational and communication skills required
• Strong customer focus with ability to establish and maintain good relationships with customers
• Good commercial awareness to ensure that jobs are priced to maximise company profitability and identify new business opportunities for the company
• To understand the financial works of the department. Implement safeguards to avoid financial exposure of the company
• Ability to establish good working relationships with internal staff and colleagues in the company
• Proficient IT skills with Excel, Word and Outlook
• Experience with Customer Relationship Management Systems (CRM), such as SAP, Kerridge, Microsoft Dynamics MS365 etc
• Ability to multi-task and work well under pressure

What we offer

• EOT Bonus Scheme – benefit from the company’s success by receiving a share of its profits.
• Training, upskilling, and career progression
• Holiday Buy & Sell Scheme
• Company pension scheme
• Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess
• Life assurance scheme with access to healthcare support and counselling services
• 23 days holiday (plus bank holidays) – increasing with length of service up to 28 days

Our philosophy

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

NO AGENCIES

To apply forward your CV and covering letter to HR@powerelectrics.com

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.