Rental Service Manager

Reports to: Head of Technical

Hours: Full-Time, Permanent

Location: South West Depot

Salary: Competitive

Job Purpose

The Service Manager is responsible for the effective planning, delivery, and continuous improvement of all preventative and reactive maintenance activities across the generator rental fleet. The role ensures fleet reliability, safety, compliance, and availability through robust planned maintenance programmes and effective emergency breakdown response. The Service Manager leads the service function, managing Service Controllers, Engineers and the Technicians to deliver consistent service standards across all depots. The role also oversees service performance, reporting, and escalations, driving high levels of uptime, customer satisfaction, and continuous improvement.

Core Accountabilities

The Service Manager has overall responsibility for:

• Generator fleet reliability, uptime, and serviceability
• Delivery of all planned preventative maintenance and emergency breakdown response
• Day-to-day leadership of the service, technical support, and field engineering function
• Consistent service standards, processes, and performance across all depots.
• Effective management of service performance, reporting, escalations, and continuous improvement
• Producing, reviewing, and improving RAMS for service activities, and ensuring they are implemented across the engineering team.
• Comply with company health and safety policy
• Comply with ISO H&S, Quality and Environmental Management procedures

Key Responsibilities

Service Operations & Fleet Maintenance

• Own and manage preventative maintenance strategies for the generator rental fleet, ensuring schedules are planned, delivered, and recorded in line with company and manufacturer requirements.
• Manage reactive maintenance and breakdown response to minimise downtime and customer disruption.
• Oversee service planning, job allocation, and resource utilisation across the depot network.
• Ensure RAMS are created, updated, and applied appropriately across servicing, breakdowns, and operational tasks.
• Maintain and improve service procedures and technical standards.
• Drive improvements in fleet reliability, service efficiency, and equipment availability.

Depot Network Integration

• Act as the central service point of contact for depot managers on service-related matters.
• Ensure consistent service standards, processes, and compliance across all depots.
• Support depots with service planning, engineering capability, and technical problem-solving.
• Identify depot-level service challenges and drive corrective and improvement actions.

Escalations & Customer Support

• Act as the escalation point for issues and high-impact service incidents
• Confident communicator with engineers, depot teams, and customers
• Committed to high service standards and continuous improvement

People Leadership & Development

• Lead, manage, and develop Service Controllers, Field Service Engineers, and Technical Support personnel.
• Recruit, onboard, train, and support service staff to meet business requirements.
• Carry out regular one-to-one meetings, performance reviews, and development planning.
• Promote a strong safety-first, customer-focused, and accountable service culture.

Performance, Reporting & Continuous Improvement:

• Monitor and manage service KPIs including uptime, response times, first-time fix rate, and utilisation
• Ensure accurate and timely service reporting across preventative and breakdown activity
• Analyse trends, repeat failures, and root causes
• Implement corrective actions and continuous improvement initiatives
• Provide operational input into fleet planning and wider business improvement activity

Skills and Experience Required

• Proven experience in a Service Manager or senior service leadership role within generator hire, power generation, plant hire, or heavy equipment sectors.
• Strong technical understanding of diesel generators and associated electrical systems.
• Experience managing preventative maintenance programmes and emergency breakdown response.
• Proven ability to lead and develop field-based engineering and technical support teams.
• Experience operating within a 24/7 on-call or standby environment.
• Strong communication and customer management skills.

Personal Attributes

• Calm, decisive, and effective under pressure
• Highly organised with strong attention to detail
• Practical, solutions-focused, and operationally minded
• Confident communicator with engineers, depot teams, and customers
• Committed to high service standards and continuous improvement

What we offer

• EOT Bonus Scheme – benefit from the company’s success by receiving a share of its profits.
• Training, upskilling, and career progression
• Holiday Buy & Sell Scheme
• Company pension scheme
• Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess
• Life assurance scheme with access to healthcare support and counselling services
• 23 days holiday (plus bank holidays) – increasing with length of service up to 28 days

Our philosophy

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

NO AGENCIES

To apply forward your CV and covering letter to HR@powerelectrics.com

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.