Rental Service Supervisor

Reports to: Rental Service Manager

Hours: Full-Time, Permanent

Location: South West Depot

Salary: Competitive

Job Purpose

To support the Service Manager in delivering a responsive, efficient, and customer-focused rental service operation. The role oversees breakdown response, service scheduling, engineer coordination, and customer communication to ensure maximum fleet uptime and service performance.

Key Responsibilities

• Manage rental breakdowns and technical helpdesk enquiries.
• Maintain accurate records of breakdowns and remote repairs to support performance monitoring and informed business decisions.
• Use technical knowledge and video support to diagnose and, where possible, resolve faults remotely.
• Coordinate engineer response and plan preventative maintenance.
• Monitor service activity and identify recurring issues.
• Participate in the company on-call rota (following training).
• Schedule engineers effectively to maximise utilisation and minimise downtime.
• Liaise with the Parts Department to ensure timely availability of components.
• Maintain accurate service records and diary management.
• Map new contracts and assign engineers accordingly.
• Manage the boundaries of the service areas balancing the workload of the engineers.
• Coordinate with depots to ensure engineer availability for planned work.
• Act as primary contact for service-related enquiries
• Arrange service visits and maintain clear communication with customers.
• Provide daily support to Field Service Engineers.
• Support smooth departmental operations in collaboration with the Service Manager.
• Ensure compliance with Health & Safety, ISO 9001:2015, and ISO 14001 standards
• Contribute to continuous improvement initiatives.
• Comply with company health and safety policy
• Comply with ISO H&S, Quality and Environmental Management procedures

Skills and Experience Required

• Electrical or Mechanical background.
• Experience in service coordination or technical supervision.
• Strong organisational, communication, and problem-solving skills.
• Knowledge of generators or similar plant equipment.
• Customer-focused with good IT competence.
• Forklift licence.
• Experience within power generation or plant hire.
• Experience working within ISO-certified environments.

What we offer

• EOT Bonus Scheme – benefit from the company’s success by receiving a share of its profits.
• Training, upskilling, and career progression
• Holiday Buy & Sell Scheme
• Company pension scheme
• Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess
• Life assurance scheme with access to healthcare support and counselling services
• 23 days holiday (plus bank holidays) – increasing with length of service up to 28 days

Our philosophy

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

NO AGENCIES