Utilities Service Operator

Job title: Utilities Service Operator

Reports to: Utilities Service Supervisor

Hours: Full-Time

Location: South West Headquarters - Bristol

About us

Power Electrics is a proud family company, dedicated to innovation, excellence, and customer service. We have grown from a small yard in 1963 to operating out of several locations across the country, and now with a fleet of over 2,500 generators. We continue to offer a specialist, single-source solution for diesel generator Hire, Service, and Parts.

Our employees are our greatest asset, and their dedication and enthusiasm have helped us to become so successful. Power Electrics are committed to providing a workplace that encourages growth and personal development for all employees. We recognise the value of our employees and the contribution they make.

By investing in new research and technology, we’re providing our customers with reliable power that is increasingly sustainable and environmentally friendly. It’s certainly an interesting time to be working within the power generation industry.

What is the job?

Power Electrics is the largest generator specialist in the South, providing standby and emergency power to meet the demands of a wide variety of applications and sectors. We have an excellent opportunity for someone to join us in the Aftermarket Department, providing administrative support to the Utilities Service Supervisor and team.

What will you be doing in this role

1. Use the Service Contract Database on a monthly/daily basis to ensure all Contracts have regular servicing.
2. Assist with raising job sheets for regular services on a monthly/daily basis, from breakdown/ repair quotations, day-to-day call-outs and Projects.
3. Maintain Framework Customers Monthly spreadsheets and produce a service work summary. Preparing and providing the key performance indicator reports to the customers at specific deadlines (KPI Reports).
4. Quality checking service reports and job sheets ready for invoicing. Maintain job sheet records once costed for invoicing for department budget information.
5. Update generator records when new information is available, eg, Generator serial numbers etc.
6. Assist with booking services for customers.
7. Raise Framework Contract Service quotations.
8. Raise purchase orders if required.
9. Liaise with the Accounts Department re Invoice Queries and Credit Notes.
10. Assist with any customer’s queries via phone or email. Ensuring all Framework service level agreements (SLAs) are met in a timely manner.
11. File completed job sheets, Waste Transfer sheets (QF45), WPD copy invoices, and non-contract customers copy invoices/miscellaneous paperwork into appropriate electronic files.
12. Assist with producing Risk Assessments and Method Statements.
13. Check engineers’ time sheets and liaise with Service Management.
14. Liaise with the HR Department regarding Security Clearances for engineers.
15. Arrange hotel booking/reservations for engineers' and managers' requirements.
16. Any other administrative duties required.
17. Provide holiday cover for other departments when required.
18. Comply with the Company Health and Safety Policy, including carrying out general housekeeping to ensure work areas are kept tidy.
19. Comply with all aspects of the Company's ISO 9001:2015 procedures, proactively contributing to the Company’s continuous improvement programme.

Skills and requirement

1. Good organisational and communication skills.
2. Good IT skills required:  Word, Excel, Access.
3. Must be numerate.
4. A flexible and proactive approach is essential.
5. A can-do attitude.

What we offer:

We offer great benefits to all of our staff:

23 days holiday (plus bank holidays) – increasing with length of service

Competitive salary

Excellent development and progression opportunities

Company pension scheme

Private medical scheme

Life assurance scheme - with access to more healthcare support and counselling services to help protect employees’ financial, emotional, and physical wellbeing

Our philosophy:

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.

NO AGENCIES